Privacy Policy

Kaitron Privacy Policy

April 19, 2024

Kaitron Inc. (hereinafter referred to as “we,” “us,” or “our”), the operator of Kaitron, respects your concerns about privacy and values our relationship with you.

When you visit the store we have established through authorization from our SaaS service provider, SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process, and use personal data related to you (including your employees and/or representatives, or agents handling affairs on your behalf). If you browse or make a purchase on the store, we may also collect, process, and use your personal data. We fully recognize the importance of personal data to you and are committed to ensuring the integrity and security of the store. This Privacy Policy describes the types of personal data we collect about you, how we use that information, with whom we share it, and the choices you have regarding our use of your information.

This Privacy Policy will help you understand the following:

• What We Collect
• Information You Provide
• How We Use Personal Data
• How We Use “Cookies” and Other Tracking Technologies
• How We Process, Share, Transfer, and Disclose Personal Data
• Your Rights and Choices
• How We Protect Personal Data
• How We Update This Privacy Policy
• How to Contact Us

What We Collect

We may obtain personal data about you from various sources. We may collect this information through our store, Google Analytics links, or when you visit and/or use our social media/network pages (or their associated stores or applications, such as Facebook, Instagram). Our products are available in various department stores or other types of physical retail outlets. If you are a member of our store and make a purchase at a physical store, related records may also be collected by us. When you visit the store, our social media/network pages (or their associated stores or corresponding applications), we may also collect certain information about your device or usage through automated means or by using cookies, web server logs, and web beacons.

Categories of Information You Provide

The categories of personal data collected by the store may include the following:

1. Identifiers - (1) Personal identifiers (e.g., member's name, address, phone number, email, etc.); (2) Financial identifiers (e.g., credit card or bank account information); (3) Government identifiers (e.g., ID number, tax ID, passport number).

2. Personal Characteristics - Personal descriptors (e.g., gender, date of birth, measurements).

3. Social Situation – (1) Residence and facilities (e.g., residential address); (2) Property (e.g., owned or otherwise entitled property); (3) Immigration status (e.g., passport, work permit, residency documents); (4) Lifestyle (e.g., types of consumer products used and service details); (5) Memberships in charities or other groups (e.g., records of participation in social corporations, clubs, or other volunteer groups).

[Note: Be sure to list all applicable contents specific to your business.]

Information You Provide

You may choose to provide us with personal data in various ways, such as when you register on our store, make a purchase on our store, or interact with us through our social media platforms (or their related stores or corresponding extensions). Types of personal data you may provide to us (as applicable) include:

• Contact Information (e.g., name, postal address, email address, mobile or other phone numbers, mobile service provider);
• Age and Date of Birth;
• Gender, Preferred Language;
• Ethnicity, Gender, Preferred Language;
• Username and Password;
• Payment Information (e.g., payment card number, expiration date, shipping address, billing address);
• Purchase History;
• Product Preferences and Communication Channel Preferences;
• Content You Provide (e.g., photos, videos, reviews, articles, survey responses, and feedback);
• Information Provided When Visiting Our Social Media Pages (e.g., your name, profile picture, likes, location, friend list, and other information described on social media network or app registration pages, or geolocation details when using our mobile app);
• Device Identifiers, such as device information like MAC address, IP address, or other online identifiers.

You are not required to provide your personal data to us; however, failure to provide certain information may result in the inability to access certain services and promotions.

Why We Collect Your Personal Data

The store collects personal data for specific purposes related to providing you with goods or services, including but not limited to:

1. Customer and Client Management and Services;
2. Consumer Protection;
3. Online Shopping and Other E-commerce Services;
4. Verification of Personal Identity (e.g., to protect you from fraud and other criminal activities);
5. Resolution of Disputes (including, but not limited to, consumer disputes, intellectual property disputes);
6. Promoting Secure Transactions;
7. Debt Collection;
8. Providing Notices of Business Opportunities, Products, Services, and Updates;
9. Detecting and Protecting You and the Store Against Errors, Fraud, or Other Criminal Activities and Monitoring Compliance Risks;
10. Investigating Potential Illegal Acts Related to Personal and Property Safety or Breach of Agreement;
11. Enforcing Terms and Conditions and Return Policies;
12. Fulfilling Obligations Under Applicable Laws; and
13. Other Purposes Obtained with Your Consent at the Time of Collection.

[Note: Please list all applicable items specific to your business.]

We may use the information you provide for the following purposes:

• Sending promotional content or other communications;
• Providing you with requested information and services;
• Following up or confirming your order, appointments, returns, or refunds, and sending other non-marketing communications related to products and services we provide to you;
• Processing your payments and/or transactions;
• Creating and managing your account, including access to your purchase history;
• Responding to your inquiries;
• Customizing advertisements on our store, social media stores, and other locations to match your interests and history;
• Communicating with you and managing your participation in special events, competitions, sweepstakes, events (if applicable), surveys, and other offers;
• Operating and communicating with you through our social network or mobile app;
• Operating, evaluating, and improving our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, conducting market research, data analysis, and customer relationship management programs, and performing accounting, auditing, and other internal functions);
• Complying with applicable legal requirements, industry standards, and our policies;
• Regularly cleaning, linking, or merging our records internally or through our service providers to avoid duplication and ensure data accuracy.

We may also use this information in other ways, with specific notice given at the time of collection.

If you provide us with personal data, we may use it for direct marketing to promote our goods and/or services. However, we will inform you of your right to opt out when you first receive a marketing message. If you do not wish to receive such messages, you can opt out at that time or at any point in the future.

If you provide data and give consent for the purposes stated above, we may use the personal data listed in the "Information You Provide" section for direct marketing. Direct marketing communications may be sent via phone, postal mail, email, SMS, mobile apps, web apps, social media, and other communication methods. With your consent, the personal data you provide through forms or subscriptions will be used for marketing. We will handle any data transmission issues according to this Privacy Policy.

If you do not want us to use your personal data for direct marketing, you can opt out at any time by following the procedure outlined in the “Your Rights and Choices” section below. If you need, we will stop using your personal data for marketing purposes at no cost.

We will only use your personal data for direct marketing as per the Taiwan Personal Data Protection Act. Our direct marketing may include marketing mail, emails, and SMS, as detailed in the following sections.

What is a "Cookie"

A cookie is a small file stored in your computer, mobile device, or any other smart terminal device by the store server when you log in or browse the store. It usually contains identifiers, store name, and some numbers and characters. When you visit the store again, the store can recognize your browser through the cookie. Cookies can store user preferences and other information.

How We Use "Cookies"

When you use our store, we may collect information about your device model, operating system, device identifiers, and login IP address via cookies or similar technologies, as well as cache browsing and click information. This allows us to view your browsing environment. Cookies help us recognize your identity when you access the store, continuously improve the user-friendliness of the store, and adjust the store to meet your needs. You may also change your browser settings to prevent it from accepting cookies on our store, though this may impact certain functionalities.

On the stores we’ve created through SHOPLINE, we can recognize if you are an existing user or member, allowing you to browse without needing to re-authenticate on every page.

How to Manage "Cookies"

You can manage or delete specific types of tracking technologies according to your preferences. Many browsers offer a "Do Not Track" feature to signal this request to websites. Besides the control we offer, you may also choose to enable or disable cookies on your internet browser, either all cookies or only third-party cookies. Most internet browsers accept cookies by default, but this setting can be adjusted. For more information, refer to the "Help" menu on your browser or your device's documentation.

Here are links for instructions on how to control cookies on major browsers:

• Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Internet Explorer: https://support.microsoft.com/en-us/help/260971/description-of-cookies
• Safari (desktop): https://support.apple.com/kb/PH5042?locale=en_US
• Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
• Opera: https://www.opera.com/zh-cn/help

If you use any other browser, please refer to the browser documentation. You may also clear your cache on the store to delete existing tracking technologies.

Please note that if you reject or delete existing tracking technologies, you may need to adjust user settings manually each time you visit, potentially limiting certain features and impacting your experience.

How We Handle, Use, Share, Transfer, and Disclose Personal Data

Processing and Use

Some store functions may be provided by our third-party partners, to whom we may delegate processing of certain personal data. For example, when using automatic payment, we may require third-party payment companies to handle your credit card information to charge the relevant service fees as per your instructions. If using SHOPLINE Pay, third-party service providers may handle your and your customers’ data to facilitate "Know Your Customer" checks and monitor transactions and risk. We will sign confidentiality agreements with third-party providers to manage the purpose, processing duration, and responsibilities on both sides.

Sharing

We do not share personal data with any third parties except in the following cases:

1. At your request or with your prior explicit authorization or consent.
2. To fulfill obligations under legal regulations.
3. Related to national security or defense.
4. Directly related to public safety, public health, or major public interests.
5. Related to criminal investigation, prosecution, trial, and enforcement.
6. To protect your or others' vital interests, property, or significant legal rights when consent cannot be obtained.
7. When personal data is disclosed by you to the public.
8. When personal data is collected from legally and publicly disclosed information.

For SHOPLINE, we may share your or your customers’ personal data with SHOPLINE affiliates within the necessary scope to provide products and services, offer recommendations, resolve account issues, or protect the personal and property safety of our affiliates, other users, or the public. If we share sensitive personal data or use it for purposes different from those for which it was collected, we will seek your authorization and consent again.

Transfer

As a rule, we do not transfer control of personal data to any third party except in the following cases:

1. At your request or with prior explicit authorization or consent.
2. To fulfill legal obligations.
3. Related to national security, public safety, or major public interests.
4. Related to criminal investigation, prosecution, trial, and enforcement.
5. To protect the vital interests or significant legal rights of others when authorization is difficult to obtain.
6. When personal data is disclosed to the public by you.
7. When personal data is collected from legally and publicly disclosed information.
8. Transfer during changes in business ownership, mergers, reorganizations, or bankruptcy.

Disclosure

As a rule, we do not disclose personal data to the public or undefined groups unless required by legal agreements or applicable laws and regulations.

Minors

This store is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal data, please contact us at the address above to request deletion.

For the personal data we collect from you, we offer certain choices regarding how we use this information and communicate with you. To update your preferences, request removal from our mailing list, or submit a request, please follow the instructions below to contact us.

[Note: Include opt-out links for any services in use. Common links include:]

(1) Email Opt-Out Declaration

You may inform us at any time that you do not wish to receive marketing communications via email by clicking the unsubscribe link included in the marketing emails you receive from us or by following the instructions in the "How to Contact Us" section below. You may also opt-out of our marketing emails by sending an opt-out request to {insert your store’s customer service email}.

(2) SMS Opt-Out Declaration

You may contact us to request that we stop sending you text messages.

(3) Social Media Application Opt-Out Declaration

To remove or delete our social media application from your social network account, please follow the instructions provided within the social network.

(4) Geolocation Information

When you use our mobile app, you may be asked to share your geolocation through the mobile app. You may opt out of sharing your geolocation details by adjusting the location services settings on your mobile device. To decline the sharing of your geolocation details, please follow the instructions on your device or contact your service provider or device manufacturer.

(5) Withdrawing Consent

You may withdraw any consent you previously provided to us or object at any time, on legitimate grounds, to the processing of your personal data. We will apply your preferences moving forward. In certain cases, withdrawing consent for our use or disclosure of your personal data may mean that you cannot take advantage of some of our products or services.

(6) Accessing, Updating, and Modifying Personal Data

We may retain and use your information as necessary for the purposes outlined above. You have the right to request access to and receive details about the personal data we hold about you, update and correct inaccuracies in your personal data, and block or delete that information as appropriate. In some cases, your right to access personal data may be limited by local legal requirements. Before granting access or making corrections, we may take reasonable steps to verify your identity. You can submit a request to access, modify, or delete your personal data by emailing.

We maintain appropriate administrative, technical, and physical safeguards designed to protect the personal data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no system is perfectly secure, and we cannot guarantee that your information will remain secure under all circumstances, including during data transmission to us or on your mobile device.

For information on how SHOPLINE retains and protects personal data, please refer to the SHOPLINE Privacy Policy.

This Privacy Policy may be periodically updated, without prior notice, to reflect changes in our personal data practices. We will post a prominent notice on our store to notify you of any significant changes to our Privacy Policy and indicate the latest update date at the top of the policy.

If you have any questions or comments about this Privacy Policy, or if you would like us to update information about you or your preferences, please contact us at info@kaitron.com.

2024/04/19